Managed IT Services
Cinctra provides end-to-end Managed IT Services for small and growing businesses. We look after your day-to-day user support, devices, printers, and core systems — with proactive monitoring, maintenance, and clear processes that keep your environment stable and secure.
We support your full IT environment, including Microsoft 365, servers, backups, and networks (Wi-Fi, firewalls, switching). We also offer IT consultancy and environment audits, delivering practical recommendations and executive-level reporting to help you plan, budget, and improve over time. Based in the East Rand, we provide onsite support across greater Gauteng.
What we manage
We offer flexible support that scales with your business.
Choose from a basic retainer for best-effort end-user assistance, a structured SLA support plan with defined response targets, or a fully managed service where we run your entire IT environment: users, devices, networks, servers, backups, phones and the tools your business relies on. like your internal IT team.
Each tier can be tailored with add-ons and custom SLAs, so you get the right level of coverage without paying for what you don’t need.
Our services cover the full IT environment:
• End-user support (remote and onsite)
• Server, backup, and Microsoft 365 management
• Network support (Wi-Fi, firewalls, switching, internet issues)
• Hardware support (PCs, laptops, printers and peripherals)
• VOIP Telephony (Implementation, configuration, support)
• Consultancy and IT environment audits
(executive reporting and improvement plans)
We work with proven platforms and hardware commonly used in SMB environments.
Tooling is selected based on fit. We remain vendor-practical, not vendor-locked.
Security isn’t an add-on, it’s built into how we manage IT. We help reduce downtime and risk by enforcing practical controls across devices, accounts, and backups.
• MFA and secure admin access
• Managed endpoint protection (EDR/AV)
• Patch management and monitoring
• Backup monitoring and recovery readiness
• Least-privilege access and clean user offboarding
• Basic security reporting and recommendations (plan-dependent)
How We Work
We start by understanding your environment, then onboard your users and systems into a managed standard. From there we stabilise the day-to-day and improve over time with clear priorities and practical planning.
1 Assess – Quick discovery of users, systems, risks, and pain points
2 Onboard – Standards, access, monitoring, backup checks, documentation
3 Stabilise – Fix recurring issues and remove weak points
4 Improve – Ongoing reviews, planning, and controlled changes